Online Help

Internet Explorer

If you are using Internet Explorer, you may be deleting your cookies AUTOMATICALLY and will need to change that setting in order to more easily access online banking (skip entering the verification code).

  1. Within Internet Explorer, click the "Tools" icon on the upper right side (looks like a gear wheel).
  2. Select "Internet Options" from the dropdown list.
  3. In the "Browsing history" section, uncheck the 'Delete browsing history on exit' checkbox.
  4. Click on the "Privacy" tab.
    1. Click the "Advanced" button.
    2. Select the "Override Automatic Cookie Handling" checkbox.
    3. Select "First-party Cookies" and "Third-party Cookies".
    4. Select the "Always Allow Session Cookies" checkbox.
    5. Click the OK button.

Mozilla Firefox

If you are using Firefox, you may have a setting on that will delete cookies AUTOMATICALLY and will need to change that setting in order to more easily access online banking (skip entering the verification code).

  1. From the menu bar, click on "Tools".
  2. From the Tools menu, select "Options...".
  3. In the Options window, select the "Privacy" icon
    1. Check If the "Firefox will" dropdown option is "Never remember history," cookies will be deleted from the browser upon browser close; if user is experiencing trouble with the MFA cookie, you can change the option to "Remember history" so that the cookie remains between sessions.
    2. If the "Firefox will" dropdown option is "Use custom settings for history," ensure that both the "Accept cookies from sites" and "Accept third-party cookies" boxes are checked (ON) and the "Keep until" dropdown option value is "they expire."
  4. In the Options window, select the "Content" icon.
    1. Uncheck (OFF) the checkbox for "Block Popup Windows". * Or if you choose to have it checked (ON), be sure to add your FI's domain to the list of Allowed Sites.
  5. Click on OK button to close the Options window.

Safari

  1. From the menu bar, click/select the Safari menu.
  2. From the Safari menu, select "Preferences...".
  3. In the Preferences window, click the "Security" icon/tab.
  4. In the "Web Content" section,
    1. Click (ON) the checkbox for: "Enable plug-ins".
    2. Click (ON) the checkbox for "Enable Java".
    3. Click (ON) the checkbox for "Enable JavaScript".
    4. Click (OFF) the checkbox for Block popup windows. *
  5. In the "Accept Cookies" section, select the "Always" radio button.
  6. In the Preferences window, click the "AutoFill" icon/tab.
  7. Click (OFF) the checkbox for "User names and passwords".
  8. Close the Preferences window.

Google Chrome

  1. From the Tools icon select "Settings".
  2. Under the "Privacy" section, select "Content settings".
  3. Cookies: Allow local data to be set (recommended).
    If desired, a user may choose to block cookies. If this option is chosen, the user can allow only specific sites to place cookies by using the "manage exceptions" option. Adding the URL of the Online Banking site here would allow the user to block other sites from placing cookies, while allowing Online Banking to remember the user's personal computer as a trusted access point.
  4. JavaScript: Allow all sites to run JavaScript (recommended).
  5. Security: From the "Tools" icon select "Settings".
  6. Click "Show advanced options"
  7. Click "Change Proxy settings"
  8. Click on the "Advanced Tab"
  9. Check the box next to "Check for server certificate revocation".